Contact
Talk to a human.
Questions about voices, billing, refunds or your data? We reply within one business day.
Other ways to reach us
Email support
[email protected]
Monday to Friday, replies within one business day.
Billing and refunds
Receipts are emailed by Polar, our Merchant of Record. For refunds, write to us from your account email. See the Refund Policy.
Mailing address
MERACUR LLC
8301 State Line Rd, Ste 220 #2254
Kansas City, MO 64114, United States
What we can help with
Most messages we receive are about one of four things, and we're happy to help with all of them:
- Getting the best result from a voice. Send us the line that doesn't sound right and the voice you used. We'll suggest a respelling for your pronunciation dictionary, a different delivery style or a small script change.
- Credits and billing. Questions about packs, receipts, sales tax or refunds. Our pricing page and Refund Policy cover the details.
- Bulk and API projects. If you plan to generate hundreds of files or connect your app, tell us about the volume and format you need, and see the API docs.
- Trust and safety. Data requests, security reports and reports of misuse of a voice are handled with priority.
When you write about a specific clip, include its title and the date you created it, so we can find it quickly in your account.
Before you write
Quick answers to the questions we hear most.
How do I get a refund?
Email [email protected] from your account email within 14 days of purchase. Packs with less than half their credits used are refunded in full. Details in the Refund Policy.
Where is my receipt or invoice?
Polar, our Merchant of Record, emails a receipt for every purchase. Your purchase history is also in Credits & billing in your dashboard.
A word is pronounced wrong. What can I do?
Add it to your pronunciation dictionary with a simple respelling, then regenerate. Our guide to fixing mispronunciations has examples.
How do I delete my account or data?
Go to Settings in your dashboard and choose Delete account, or email us. Deletion is immediate. See our Privacy Policy.
I want to report misuse of a voice.
Email us with the subject "Abuse report" and any links or details. We review every report. See the Acceptable Use Policy.
When is support available?
Monday to Friday, US Central time. We answer every message within one business day, usually much sooner.